Refund Policy

At Lucy Online Centre, we strive to ensure a satisfactory experience for all our customers. Please read our refund policy carefully before making any payments on our platform.

1. Eligibility for Refunds

Refunds are applicable in the following cases:

• Duplicate payments made by the customer.

• Technical issues where the service was not delivered or processed.

• Order/service cancellations initiated and approved by Lucy Online Centre.

Refunds will not be granted in the following cases:

• Customer changes their mind after payment.

• Services have already been delivered or processed.

• Failure to meet personal expectations without valid cause.

2. Refund Timeline

Once a refund is approved, the amount will be credited to the customer’s original payment method within 7 to 10 working days. Actual credit timelines may vary depending on the bank or payment provider.

3. Refund Request Process

To request a refund, customers must:

• Email us at chm77286@gmail.com

• Include details such as the order ID, payment reference number, date of transaction, and the reason for the refund.

All refund requests are reviewed within 3 business days, and customers will be notified of the approval or rejection via Gmail : chm77286@gmail.com.